FREQUENTLY ASKED QUESTIONS

A little clarity
goes a long way.

Get to know our approach, what telehealth involves, and the current status of this website.

Is Strand Telehealth accepting patients?

Yes. Strand Aminos Telehealth is open and accepting new patients. Select Get started to begin registration, or Log in if you are a returning patient. Treatment eligibility and prescriptions require individual provider evaluation.

What is telehealth?

Telehealth allows patients and health professionals to connect remotely using technology. Depending on the service and your needs, a clinician may use video, phone, or secure messaging. Some concerns still require an in-person visit.

Is medication right for everyone?

No. Prescription treatment requires an individual evaluation by an appropriately licensed clinician. Your health history, other medications, possible risks, and goals all matter. No particular treatment or outcome is guaranteed.

Where can I learn about safety?

Visit our Important safety information page for general considerations and links to FDA resources. Educational information cannot replace a conversation with your own qualified health professional.

Who provides the medical care?

Medical decisions must be made by an appropriately licensed clinician. Review your treating provider’s identity, licensing, and service details before beginning care. General website support does not provide medical advice.

Which states are served?

Availability depends on your location, the service, clinician licensing, and applicable state requirements. Confirm availability for your state before beginning care; registration does not guarantee eligibility.

Do you accept insurance?

Confirm pricing and any insurance participation before beginning care. Registration does not confirm coverage, and the registration form does not collect payments or insurance details.

Can I share medical information through this site?

The registration page asks for basic identity information only. Do not send medical records, symptoms, prescription details, or other sensitive health information to general support. Share clinical information only through your treating provider’s designated patient channels.

Looking for more? Read our important safety information or contact our general support team. Please keep medical information out of support emails.